DELIVERY & RETURNS

Delivery Times
UK (England, Scotland, Wales & Northern Ireland) –

Standard delivery – £2.95 –  delivers in approximately 3-5 working days

Next working day delivery – £5.95 – delivers the next working day (Mon-Fri 8am-6pm) to mainland UK **

Next working day orders are not delivered on Saturdays, Sundays or national bank holidays.

For next working day orders, orders need to be placed by

2pm on the working day before you require delivery- UK Mainland.

1pm on the working day before you require delivery- Scotland/N.Ireland.

Please see below table for when you will receive your next working day order-

If you place your next working day order …. You will receive it on …..
before 5pm on Mon Tues 8am-6pm
before 5pm on Tues Weds 8am-6pm
before 5pm on Weds Thurs 8am-6pm
before 5pm on Thurs Fri 8am-6pm
before 5pm on Fri Mon 8am-6pm
after 5pm on Fri Tues 8am-6pm
Saturday Tues 8am-6pm
Sunday Tues 8am-6pm
Channel Islands & Europe –

International delivery (0-2kg) – £8.95 – delivers in approximately 3-15 working days

Please note that delivery charges increase with weight, by £8.95 per 2kg.

For example, an order of 4kg would cost 2 x £8.95 = £17.90.

Rest of the World –

International delivery – £16.95 – delivers in approximately 5-25 working days

Please note that delivery charges increase with weight, by £16.95 per 2kg.

For example, an order of 4kg would cost 2 x £16.95 = £33.90.

We regret we do not currently deliver to Canada.

UK Saturday Delivery (when available) –

Restrictions apply. Saturday delivery service is not available for residents in Northern Ireland , Republic of Ireland, Scilly Isles (TR21-TR25), Isle of Man (IM postcodes), Channel Islands (JE & GY postcodes). Saturday delivery service only applies to the following postcode areas in Scotland –  EH, G, ML.

Having trouble tracking your order? We will check your order status and give you an update.

Please submit a ticket here with the date your order was placed, your reference number for each order, your full name, billing address and phone number.

RETURNS POLICY

UNWANTED ITEMS

If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and in their original packaging within 14 days of receipt.

We will then issue a full refund minus the original postage cost.

Unfortunately, we regret we are unable to offer exchanges.

Shoes must be returned in their original boxes.

Jewellery and hosiery (tights) are non-returnable items.

Swimwear can only be returned if the hygiene seal is in place and has not been broken.

Sets of two-part items, such as bikinis or suit sets of any kind must be returned as a complete set.

Please note that we are not able to accept returned items outside of our returns period.

Any items received outside of our returns period, without prior written agreement from us, would be returned to sender.

Returns are your responsibility as we do not offer a pre-paid returns service.

We therefore strongly recommend you send back items via Royal Mail 1st Class Signed For, or a similar trackable method – please see below steps for how to return items.

FAULTY ITEMS

If the item you received is faulty please contact customer services via the Contact Us page, or by sending us a message on your order.

Please quote your order number, your name and address, details of the product and the reason for return.

We will then advise you on how to proceed with the return.

No alterations are permitted to be made to the item.

You have 30 days from receipt of the faulty item to return it to us.

HOW TO RETURN AN ITEM

In order to return an item/s, please follow these steps:-

1.Download a Returns Form

Please download a copy of the returns form here – [returns form (PDF)] or [returns form (Word)]

Please print out the form, complete it by hand and enclose in the parcel with your returned item/s.

Please complete one form for each order ID number. If you have many items that will not fit on one form, please print out further forms as required. If you are not able to print the form out for any reason, please enclose a copy of your original invoice, and write clearly on the invoice what you are returning, and the reason for return. If you are not able to enclose a return form or copy of your invoice, please write the details on a piece of paper.The details needed would be order number, name, the style references and sizes of garments being returned, and reason for return.

2. Wrap your item/s

Please include your returns form in your parcel.

Please wrap your items and form securely in the original packaging, and attach a label onto the parcel with the below address on –
Yokotex London Ltd t/a Glitzycreations.com (RETURNS DEPARTMENT)

19 CANDACE COURT

NORTHAMPTON

NN5 7LX

3. Return your parcel by a trackable method

We strongly recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a parcel tracking number.
We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost in the post, by enabling you to claim from your chosen delivery company.
Please keep your postage receipt safe until your return has been processed.
Your refund will be issued to the payment method used to pay originally for the item.

Please allow 15 working days, from the date of posting your parcel to us, for your returned items to be processed and your refund to be issued.

Once a refund is issued from us, please allow up to 30 working days for the refund to reach your account. This timeframe is dictated by your bank or card issuer, and is outside of our control.
If after 30 working days of returning your item you have not been refunded, please contact us on our Contact Us page.

**PLEASE ENSURE YOU ENCLOSE A RETURNS FORM OR SOME PAPERWORK TELLING US YOUR DETAILS WITHIN YOUR PARCEL.

IF A PARCEL IS RETURNED WITHOUT PAPERWORK ENCLOSED WITH THE GOODS, IT IS IMPOSSIBLE FOR US TO IDENTIFY THE SENDER, AND TO THEREFORE ISSUE A REFUND FOR THE PARCEL**

Yokotex London Ltd t/a Glitzycreations.com

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